Terms & Conditions

Last updated: February 2, 2025

​

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Jo Nova website ("Site") and the purchase of products from Jo Nova trading under Yildiz Limited (company number 06915006) registered company address 112 St Margarets Road, Twickenham, London, TW1 2LH. Throughout the site, the terms “Jo Nova”, “we”, “us” and “our” refer to Jo Nova.  By accessing or using our Site, you agree to comply with these Terms. If you do not agree with these Terms, please refrain from using our Site. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.

 

Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

​

2. Products and Services

Jo Nova offers a range of premium and natural hair and beauty products, including but not limited to:

​

• Hair Care:

  • Sleek Hair Remedy

  • Revive Hair Spray

  • Hair Restore Oil

  • Hair Care Pro

• Skin Care:

  • Illumi Deo Balm

  • Eyebrow Bloom Oil

  • Glow Face Oil

​

Product descriptions, pricing, and availability are subject to change without notice. We strive to ensure that all information on our Site is accurate; however, we do not warrant that the content is error-free.

​

3. Orders and Payment

By placing an order through our Site, you make an offer to purchase the selected products, subject to these Terms. We reserve the right to accept or decline any order at our discretion. Payment must be made in full at the time of purchase. We accept various payment methods as specified on our Site.

​

4. Shipping and Delivery

At this time, we offer shipping within the United Kingdom. Delivery times and costs are specified during the checkout process. While we aim to dispatch orders promptly, we are not responsible for delays caused by third-party carriers or unforeseen circumstances.

​

5. Returns and Refunds

You have 30 days from the date of receiving your item to initiate a return. We accept returns for all orders, provided they are in pristine condition. This means they are unopened, unused, and any seals are intact. To initiate a return, please contact our customer service team at support@jonova.co.uk

​

6. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and safeguard your personal information. By using our Site, you consent to the practices described in our Privacy Policy.

​

7. Intellectual Property

All content on our Site, including text, images, and logos, is owned by Jo Nova or its licensors and is protected by intellectual property laws. You may not copy, modify, distribute, or use any content from our Site without prior written permission.

​

8. Limitation of Liability

To the fullest extent permitted by law, Jo Nova is not liable for any indirect, incidental, or consequential damages arising from your use of our Site or products. Our total liability is limited to the amount paid for the product in question.

​

9. Promotional Codes

Promotional codes ("Promo Codes") are subject to the following terms:

• Redemption: Promo Codes must be entered at checkout to be applied.

• Eligibility: Promo Codes may be restricted to specific products, categories, or customer groups.

• Validity: Promo Codes are valid only during the specified promotional period and may have expiration dates.

• Non-Transferable: Promo Codes are non-transferable and cannot be resold.

• Combination: Promo Codes cannot be combined with other offers or discounts unless explicitly stated.

• Limitations: Promo Codes may have usage limits, such as a maximum number of uses per customer.

• Returns: If a product purchased with a Promo Code is returned, the value of the Promo Code may be deducted from the refund.

We reserve the right to modify or discontinue any Promo Code at our discretion.

 

 

10. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

​

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on our Site. It is your responsibility to review these Terms periodically to stay informed of any updates.

​

12. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

​

Jo Nova Customer Service

Email: support@jonova.co.uk

Address: 117 St Margaret’s Road, Twickenham, TW1 2LH

​

By using our Site, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

​