Privacy Policy
Last updated: February 2, 2025
At Jo Nova, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us in any way. By using our website, you consent to the collection and use of your information in accordance with this policy. Jo Nova trades under Yildiz Ltd.
1. Information We Collect
We collect both personal and non-personal information to provide you with a seamless experience when interacting with Jo Nova. This includes:
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Personal Information:
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Name
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Email address
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Shipping address
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Billing information (credit card or payment provider details)
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Telephone number (if provided)
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Non-Personal Information:
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Browser type and version
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Device information (IP address, operating system)
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Pages viewed and actions taken on our site
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Referral source (e.g., search engines, social media)
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2. How We Use Your Information
We use your personal and non-personal information for the following purposes:
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Order Processing & Payment: To process your transactions, fulfil orders, and communicate with you about your purchases.
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Payment Processing: To securely process payments through Wix Payments, PayPal, and Google Pay. We use trusted third-party payment processors to handle your financial transactions. Please note, Jo Nova does not store or have access to your financial data.
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Marketing & Communication: To send you promotional materials, updates about new products, and offers that may interest you. You can opt out at any time by clicking the unsubscribe link in the email or by contacting us directly.
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Customer Service & Support: To respond to any questions, concerns, or requests you have regarding our products or services.
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Improving Our Services: To enhance our website’s functionality and user experience, including analysing how customers interact with our site to offer a more personalised experience.
3. Consent for Marketing Communications
By subscribing to our newsletter or creating an account, you consent to receive marketing communications from Jo Nova. You can withdraw your consent at any time by unsubscribing from our emails or contacting us directly.
4. Use of Customer Reviews and Testimonials
By submitting a review or testimonial, you grant Jo Nova the right to use, display, and publish your feedback for marketing purposes, including on our website and social media channels.
5. Payment Methods and Security
Jo Nova uses Wix Payments as the primary method for processing transactions. In addition, we offer alternative payment methods such as PayPal and Google Pay for your convenience. These payment providers ensure secure transactions, and we rely on their encryption and fraud prevention measures to protect your financial information.
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Payment Methods:
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Credit & Debit Cards (via Wix Payments)
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PayPal
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Google Pay
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Transaction Security: All payment transactions are processed using industry-standard encryption technology, ensuring your personal and financial information is safe. Jo Nova does not store your credit card or payment details; they are securely handled by our payment processors.
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Refund Policy: Should you require a refund, please contact us at support@jonova.co.uk. Refunds will be issued to the original payment method, and processing times may vary by payment provider. Generally, refunds will take 5–10 business days to reflect in your account.
6. Data Protection
We are committed to protecting your personal information. We take reasonable measures to prevent unauthorised access to or disclosure of your data. However, please note that no method of data transmission over the internet is 100% secure, and we cannot guarantee the security of your information.
7. Sharing Your Information
We may share your information with third parties only in the following circumstances:
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Service Providers: To fulfil your orders or provide services on our behalf, such as processing payments (Wix Payments, PayPal, and Google Pay), delivering packages, or managing email communications.
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Legal Compliance: If required by law or necessary to protect our rights, we may disclose your information to comply with legal obligations or a court order.
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Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.
8. Your Rights
You have the right to:
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Access your personal information: You may request to view or update your personal data at any time.
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Request correction or deletion of your personal data: You may ask us to correct or delete your personal information, subject to certain legal obligations.
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Opt-out of marketing communications: You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.
9. Cookies & Tracking Technologies
We use cookies and other tracking technologies to enhance your user experience on our website. Cookies are small files stored on your device that help us track site usage and tailor content to your preferences. You can control cookie settings through your browser settings.
10. Data Retention
We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.
11. International Data Transfers
As Jo Nova operates online, your personal information may be transferred and stored in servers located outside your country of residence. By using our services, you consent to this transfer and storage.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Jo Nova trading under Yildiz Limited.
117 St Margarets Road Twickenham
London
TW1 2LH
England